FAQ’s

Your Download (4)

Getting your download

You are given a download link when you complete checkout that is unique to you. It will expire typically 7 days after you have completed checkout. Files sizes do vary depending on the individual manual from under 20mb to over 20gb, so be mindful of this and perhaps consider a physical purchase if you feel your internet connection is not quick enough to support a large download file. All downloads are in either PDF format or .RAR format. For help extracting .RAR files please click here.

If for any reason you need to download the item again and your link has expired, or you are having any other problems with your download please contact support here.

How to download and install winrar

Most large downloadable files are made smaller by using Winrar. So unless your download is in PDF format you will need this application to extract your download prior to installing it.

Please note: If you are using an Apple Mac then please follow the guide here.

You can download the Winrar application for PC’s from here.

Once the download starts select “Save File”

save-file

A – Click “Save File” to save WinRAR to your computer.

click-file

Open the folder that contains the “WinRAR-release version.exe” file and click on the file to run the install process. 
 After you click the WinRAR install file, it will begin the install process by bringing up the install window. Make sure to review the terms of the license before you click “Install”

install

A – Read the terms and conditions for Win Rar and then click “Install”

After you click Install, WinRAR will bring up a Setup window that allows you to choose what files templates you would like to associate with WinRAR. After you select your options, click “OK”

setup

A – Select the file types you would like to associate with WinRAR

B – If you would like to have a shortcut for WinRAR added to the desktop and the start menu, check the boxes.

C – Click Okay once you have chosen the setup options for the WinRAR install.

It will quickly install the compression/UnRAR program and bring up a new window asking you for your next action. Either you “Run WinRAR” or click “Done” to run it at a later time.

setup2

 

A – Click “Done” and now you are ready to use WinRAR.

Download problems

If your download is slow, or keeps stopping this may be due to your location, server issues or the speed of your internet connection. We can send you a direct link to download your manual from our backup servers that will vastly increase your download speed, so in the first instance you should raise a support ticket here and one of our support team will help you with that.

Error message: “Unexpected end of archive” or download does not complete

Due to the large file sizes of some of the manuals, your download may end before it completes, this can be due to a slow internet connection, your location, or a server timing out before completion.

The quickest way to a solution is to raise a support ticket here and we will send you a direct link to the download on our backup servers which will complete without an issue.

Support (2)

Contact us

The quickest way to contact us is through our support centre. Please raise a support ticket here and we will get back to you shortly.

Remote support and installation

If you are having problems installing your manual and would like us to assist you remotely we can do this for you,. Remote installation can take from a few minutes to a few hours depending on the manual you have downloaded, so you will need to contact support here and we will book you a remote support slot at a convenient time for you.

In order for us to connect to your PC or Mac you will need to start the easy manuals “quick support” application by clicking on the relevent icon below.

For windows users:

 

For mac users:

 

At the scheduled support time, please provide us with your 9 digit “partner id” and password as this is required for us to connect to you and make sure the status is “ready to connect”.

Support for apple mac owners (2)

Will the manual work on my apple mac?

Yes. Most of the workshop manuals run in a virtual PC environment which is compatible with all windows and mac operating systems. Any manuals that are not in this format will be in PDF format which is also compatible with your mac.

Installing your manual on an apple mac

If your manual is not in PDF format then you will need to install the VMware Fusion on your mac in order to run the workshop manual.

Firstly, you will need to extract your download which is in “.RAR” format, to do this add UnRarX to your basket from here.

Now add VMware Fusion to your basket from here. (You can get your serial number by raising a support ticket here). Complete your checkout, download and install the programs.

Now you can extract the workshop manual download you purchased. Please do this and you will now have a standard folder ready to use.

Now open the workshop manual folder you extracted earlier and inside open the “VIRTUAL MACHINE” folder, locate the “.vmx” file and double click it. This will run the virtual machine that will host your workshop manual. If the program asks you to upgrade please decline the upgrade and click the large play button to start the manual. Click through any error messages that may pop up, this won’t affect the workshop manual loading.

Quick questions (13)

Where is my instant download link?

When you completed checkout you were given an order summary and your download link was in that order summary. You will also have been sent an email instantly with your link included, please check your Spam and Junk folders as it may have found it’s way there. If you have created an account, then your order summary will be there along with your download link. If you need any further help just raise a support ticket here and we will help you.

Will the manual work on my Tablet or Smartphone?

Our workshop manuals typically come in two formats; PDF or Virtual Application. If the manual is a PDF manual then it will work on any device that can read a pdf file, so yes it will work on any smartphone or tablet including apple and android devices. If it is a virtual application then it will not work on a smart phone or tablet, you will need a windows PC or a Mac to run it. To check which format the manual is in you should take a look at the compatibility guide listed on the decsription of the manual you are interested in. You should also note, if the PDF manual is very large it will be downloadable in .zip format so you will need an application to extract this on your smart phone or tablet. There are lots of these and a simple search in the App Store our Play store will bring up many free options for you.

How do I pay for my manual?

We accept most forms of payment including Paypal or any debit or credit cards. Your payment options will be presented to you on checkout.

How soon will I get my purchase?

If it is a download you will have access to your download link instantly. If you have chosen to buy a physical product please visit our delivery page here for guidelines on delivery times.

I’ve downloaded my manual – now what?

So you have downloaded your manual, how do you get access to it? If it is a PDF manual then you can simply read the manual in any PDF reader.

If your manual is large it will be in “.RAR” format. This is an industry standard format to speed up downloading of large files, so what you will need to do is extract the files before installing the manual, here’s how:

Please note: If you are using an Apple Mac then please follow the guide here.

You can download the Winrar application for PC’s from here.

Once the download starts select “Save File”

save-file

A – Click “Save File” to save WinRAR to your computer.

click-file

Open the folder that contains the “WinRAR-release version.exe” file and click on the file to run the install process. 
 After you click the WinRAR install file, it will begin the install process by bringing up the install window. Make sure to review the terms of the license before you click “Install”

install

A – Read the terms and conditions for Win Rar and then click “Install”

After you click Install, WinRAR will bring up a Setup window that allows you to choose what files templates you would like to associate with WinRAR. After you select your options, click “OK”

setup

A – Select the file types you would like to associate with WinRAR

B – If you would like to have a shortcut for WinRAR added to the desktop and the start menu, check the boxes.

C – Click Okay once you have chosen the setup options for the WinRAR install.

It will quickly install the compression/UnRAR program and bring up a new window asking you for your next action. Either you “Run WinRAR” or click “Done” to run it at a later time.

setup2

 

A – Click “Done” and now you are ready to use WinRAR.

Now find the file you downloaded and then right mouse click it and choose “extract here”. When your file has been fully extracted you can then follow the installation instructions inside the extracted folder.

If you still need help, please raise a support ticket here.

Error message: “Unexpected end of archive” or download does not complete

Due to the large file sizes of some of the manuals, your download may end before it completes, this can be due to a slow internet connection, your location, or a server timing out before completion.

The quickest way to a solution is to raise a support ticket here and we will send you a direct link to the download on our backup servers which will complete without an issue.

I have bought a download, but I want a DVD too, how do I get this?

If you have already purchased a download manual but would like the DVD version to accompany your instant download, then you can have the DVD version at a discounted rate. Simply click here and check out and the DVD version of the manual will be sent to you.

Can you email me my manual?

Unfortunately not, most email accounts have a very small limit on file sizes they accept attached to emails, so this is a very unreliable way of getting your manual. Having said that we can email you a link to download your manual. In this instance please contact our support team here.

Why am I not getting any emails?

This will probably be because the emails are going into your Spam or Junk mail folder, so in the first instance please check your Junk or Spam mail boxes.

You should also check that you entered your email correctly when you registered or checked out. You can still access your download or order details via your account here. If you need any additional help please contact our support team here.

How do I return an item or cancel my purchase?

Please visit our returns page here for further information.

I think my DVD is faulty, what do I do?

It is rare for you to receive a faulty DVD, but if this happens we will happily replace it for you. To check that the DVD is indeed faulty you should first right click the DVD drive icon and select “explore” this will manually check the contents of the DVD. If there is no result then the DVD is indeed faulty. If it opens and reveals files then the DVD is not faulty and you may just need some help installing it. In either case please contact support here and we will help you.

I’ve lost my password, what do I do?

No problem. Click here and we will get you activated again. If you still can’t get into your account then please contact our support team here.

Will the manual work on my windows 10 or 8 PC?

Yes. Most of the workshop manuals run in a virtual PC environment which is compatible with all windows operating systems including Windows 7, 8 and 10 aincluding 32 and 64 Bit machines. Any manuals that are not in this format will be in PDF format which is also compatible with your PC.

VMware player (5)

VMware player for Mac installation guide

If your manual is not in PDF format then you will need to install the VMware Fusion on your mac in order to run the workshop manual.

Firstly, you will need to extract your download which is in “.RAR” format, to do this add UnRarX to your basket from here.

Now add VMware Fusion to your basket from here. Complete your checkout, download and install the programs (for your VMWare serial number please raise a support ticket here).

Now you can extract the workshop manual download you purchased. Please do this and you will now have a standard folder ready to use.

Now open the workshop manual folder you extracted earlier and inside open the “VIRTUAL MACHINE” folder, locate the “.vmx” file and double click it. This will run the virtual machine that will host your workshop manual. If the program asks you to upgrade please decline the upgrade  and click the large play button to start the manual. Click through any error messages that may pop up, this won’t affect the workshop manual loading.

VMware Player for PC installation guide

VMware player is a software application that creates a virtual PC on your operating system. There are many advantages to using this kind of software including making the installation of a workshop manual very easy and providing a layer of security by creating a ring-fenced PC environment for your workshop manual installation.

This short guide will explain how to install VMware player on your PC. Full installation instructions are also included with your download or DVD.

If you need to, you can download VMware player from here.

If you have downloaded your manual, extract the downloaded file using winrar (you can download it here).

If you have purchased the DVD option you will need to create a folder on your desktop and copy the entire contents of each of the DVD’s into that folder. Then right click each part and choose Winrar to extract them.

Once extracted you will have all the files ready to go. Now, double click the vmwareplayer.exe file. Once the installation box appears click Next. Then select your destination folder and click Next. Uncheck “Check for product updates on startup” and click Next. Uncheck “Help improve VMware Player” and click Next, and then click Next again. Now click Continue. Once installed, click “Restart Now”.

Once restarted, start the application via the Desktop or Start Menu and select “Yes, I accept the terms in the license agreement” and click OK.

Now that you have installed VMware Player, you need to point it at the image file.

Open VMware player by double clicking the “VMware Player” icon on the desktop or Start Menu. Allow VMware Player to load and the menu screen will load. Click the “Open a Virtual Machine” and navigate to the VM folder and in that folder will be a file with the name “VIRTUAL MACHINE”. In the left pane will be the name of the manual you are about to open. In the right pane, click the “Play virtual machine” link.

If you get a message asking you whether you “moved it” or “copied it”, simply select “moved it” and OK. A virtual machine of “Windows XP” is now loading. Once loaded, it will automatically login. Follow the Quick Start Guide on the desktop to run the manual.

General pop-up box VMware errors

When you are running your virtual machine for the first time there will probably be a couple of pop-up boxes telling you it cannot find a disc drive or hard drive connected, or the graphics rendering might not be fast enough. Don’t worry about any of these, simply choose the option which forces the program to continue, and it will all start successfully.

CPU error message

If you get this message it is most probably because you have an underpowered PC which is struggling to run the virtual PC environment. To fix this you will need to uninstall the version included with your manual and install an older version of the VMware player that is more suitable for your PC.

Step 1 – Go to your control panel and under the add or remove programs section you need to select VMware player and uninstall it. Then restart your PC.

Step 2 – Download and install an alternative VMware player from here, all versions are free for personal use.

Step 3 – Once the new player has been installed you will need to edit the configuration file of the manual you have downloaded in order for it to be compatible with the older version of the VMware player software, don’t worry it’s very easy.

Locate the “Virtual Machine” folder where all of your manual files are located. You now need to find the “VMware Virtual Machine Configuration” file (this has a an icon next to it that looks like 3 blue windows overlayed over each other). Right click it and choose to open it with notepad (don’t set this as the default program though).

Locate the following text:

virtualHW.version = “9”

Now change it to:

virtualHW.version = “7”

Save it and close it making sure you kept the file in the same format (.vmdk).

Step 4 – You can now double click the configuration file and it will open your new version of the VMware player which should now run correctly.

VMware player Insufficient Permissions error

If you get this error you are trying to run the VMware player directly on the DVD. You can’t do this as the VMware player needs to write information to the files. Please ensure you have copied the contents of the DVD to a folder on your desktop before running the player.

Smart TV Box (1)

Why does Kodi keeps closing when I start it?

Due the the huge amount of content and “addons” included with your build of Kodi sometimes it takes a few attempts for it to open and stay open.

A quick solution to fix this is to clear Kodi’s “Cache”. To do this you need to go into the smart box settings (not kodi settings), then select Apps, now find Kodi and select “Clear Cache” (do not clear the data, just the cache).

Now run Kodi again and it should start without issue.

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