FAQ’s

Apple Mac Questions

Installing your manual on an apple mac

If your manual is not in PDF format then you will need to install one our “Players” to run your manual. Don’t worry we have kept things very simple.

Drop over to our installation guide page here which runs you through the process and has links to any (free) apps you may need to get your manual up and running.

Will the manual work on my apple mac?

Yes. Most of the workshop manuals are in PDF format. Those that aren’t run in a virtual PC environment which is compatible with all windows and mac operating systems with our free player software we provide.

Download Questions

Download problems

If your download is slow, or keeps stopping this may be due to your location, server issues or the speed of your internet connection. We can send you a direct link to download your manual from our backup servers that will vastly increase your download speed, so in the first instance you should raise a support ticket here and one of our support team will help you with that.

Error message: “Unexpected end of archive” or download does not complete

Due to the large file sizes of some of the manuals, your download may end before it completes, this can be due to a slow internet connection, your location, or a server timing out before completion.

The quickest way to a solution is to raise a support ticket here and we will send you a direct link to the download on our backup servers which will complete without an issue.

Getting your download

You are given an instant download link when you complete checkout that is unique to you. You will also be sent a link by email, and in your account dashboard there is an order summary with a link to download your manual.

All download links will expire typically 7 days after you have completed checkout. Files sizes do vary depending on the individual manual from under 20mb to over 20gb, so be mindful of this and perhaps consider a physical purchase if you feel your internet connection is not quick enough to support a large download file. All downloads are in either PDF format or .RAR format. For help extracting .RAR files please click here.

If for any reason you need to download the item again and your link has expired, or you are having any other problems with your download please contact support here.

How to download and install winrar

Most large downloadable files are made smaller by using Winrar. So unless your download is in PDF format you will need this application to extract your download prior to installing it.

Please note: If you are using an Apple Mac then please follow the guide here.

You can download the Winrar application for PC’s fromย here.

Onceย the download startsย select โ€œSave Fileโ€

save-file

A – Click โ€œSave Fileโ€ to save WinRAR to your computer.

click-file

Open the folder that contains the โ€œWinRAR-release version.exeโ€ file and click on the file to run the install process. โ€จ After you click the WinRAR install file, it will begin the install process by bringing up the install window. Make sure to review the terms of the license before you click โ€œInstallโ€

install

A โ€“ Read the terms and conditions for Win Rar and then click โ€œInstallโ€

After you click Install, WinRAR will bring up a Setup window that allows you to choose what files templates you would like to associate with WinRAR. After you select your options, click โ€œOKโ€

setup

A โ€“ Select the file types you would like to associate with WinRAR

B โ€“ If you would like to have a shortcut for WinRAR added to the desktop and the start menu, check the boxes.

C โ€“ Click Okay once you have chosen the setup options for the WinRAR install.

It will quickly install the compression/UnRAR program and bring up a new window asking you for your next action. Either you โ€œRun WinRARโ€ or click โ€œDoneโ€ to run it at a later time.

setup2

 

A โ€“ Click โ€œDoneโ€ and now you are ready to use WinRAR.

I have bought a download, but I want a DVD too, how do I get this?

If you have already purchased a download manual but would like the DVD version to accompany your instant download, then you can have the DVD version at a discounted rate. Simply click here and check out and the DVD version of the manual will be sent to you.

I haven’t received my download link, where is it?

There are a number of ways you get your download. Firstly upon checkout, on the order summary screen you are given an instant download link. Our system also automatically emails you a confirmation of your order instantly that includes a link to download your order. This may find itโ€™s way into your spam or junk mail folders depending on which email provider you use, so it is worth checking those folders for your email.

It is also quite common to accidentally input your email address incorrectly, in this instance you will of course not get your link via email as the email address supplied is wrong.

In your account dashboard you will also have access to your order history, and there will be your download available there too.

I want to upgrade my purchase to a pre-installed USB stick

To upgrade to a USB stick,ย here is a link to get it at a discounted rate:

https://easymanuals.co.uk/product/usb-stick-workshop-manual/

I’ve downloaded my manual – now what?

So you have downloaded your manual, how do you get access to it? If it is a PDF manual then you can simply read the manual in any PDF reader.

If your manual is large it will be in “.RAR” format. This is an industry standard format to speed up downloading of large files, so what you will need to do is extract the files before installing the manual, here’s how:

Please note: If you are using an Apple Mac then please follow the guideย here.

You can download the Winrar application for PC’s fromย here.

Onceย the download startsย select โ€œSave Fileโ€

save-file

Aย – Click โ€œSave Fileโ€ to save WinRAR to your computer.

click-file

Open the folder that contains the โ€œWinRAR-release version.exeโ€ file and click on the file to run the install process. โ€จ After you click the WinRAR install file, it will begin the install process by bringing up the install window. Make sure to review the terms of the license before you click โ€œInstallโ€

install

Aย โ€“ Read the terms and conditions for Win Rar and then click โ€œInstallโ€

After you click Install, WinRAR will bring up a Setup window that allows you to choose what files templates you would like to associate with WinRAR. After you select your options, click โ€œOKโ€

setup

Aย โ€“ Select the file types you would like to associate with WinRAR

Bย โ€“ If you would like to have a shortcut for WinRAR added to the desktop and the start menu, check the boxes.

Cย โ€“ Click Okay once you have chosen the setup options for the WinRAR install.

It will quickly install the compression/UnRAR program and bring up a new window asking you for your next action. Either you โ€œRun WinRARโ€ or click โ€œDoneโ€ to run it at a later time.

setup2

 

Aย โ€“ Click โ€œDoneโ€ and now you are ready to use WinRAR.

Now find the file you downloaded and then right mouse click it and choose “extract here”. When your file has been fully extracted you can then follow the installation instructions inside the extracted folder.

If you still need help, please raise a support ticket here.

My download has disappeared on my smartphone or tablet

The issue is that the file you are downloading is a single file in .zip format, so your device doesnโ€™t recognise it. You will need to get an app to extract the zip file if you want to download it on your device. There are plenty of free ones available on the App Store or Play Store and a lot are included with download managers which are also helpful in locating where the actual downloaded file is located.

My Downloaded Zip file will not extract properly, what do I do?

To make our downloads simpler and quicker we often combine pdf files into a single downloadable Zip file. Normally your standard native application on your PC or Mac will be able to extract the downloaded zip file without any issues. Sometimes though, usually due to file name limitations in Windows you need a slightly more advance app to extract your zip file.

We recommend using 7Zip. This is a free app that has been an industry standard for many years, and tends to handle all zip extractions with ease. Here is a link to download it:

7Zip Download

If you are still having issues you should raise a support ticket from our homepage or your account dashboard and we will do our best to help you.

My PDF manual is a ZIP file and it will not extract

This may be due to limitations with your Windows operating system. Windows limits the maximum character length in a file to 250 and so sometimes this causes errors when using Winzip to extract a zip file.

Here is a link to downlaod 7Zip, it is free and this is a great extraction app which should be able to extract your download for you without issue as it automatically shortens the character length whilst extracting the file:

7Zip

When you completed checkout you were given an order summary and your download link was in that order summary. You will also have been sent an email instantly with your link included, please check your Spam and Junk folders as it may have found it’s way there. During checkout you also created an account, and your order summary will be there along with your download link.

If you need any further help just raise a support ticket hereย and we will help you.

General Questions

Can you email me my manual?

Unfortunately not, most email accounts have a very small limit on file sizes they accept attached to emails, so this is a very unreliable way of getting your manual. Having said that we do email you a link to download your manual after you have checked out.

Contact us

The quickest way to contact us is through our support centre. Please raise a support ticket here and we will get back to you shortly.

Getting your download

You are given an instant download link when you complete checkout that is unique to you. You will also be sent a link by email, and in your account dashboard there is an order summary with a link to download your manual.

All download links will expire typically 7 days after you have completed checkout. Files sizes do vary depending on the individual manual from under 20mb to over 20gb, so be mindful of this and perhaps consider a physical purchase if you feel your internet connection is not quick enough to support a large download file. All downloads are in either PDF format or .RAR format. For help extracting .RAR files please click here.

If for any reason you need to download the item again and your link has expired, or you are having any other problems with your download please contact support here.

How do I pay for my manual?

We accept most forms of payment including Paypal or any debit or credit cards. Your payment options will be presented to you on checkout.

How soon will I get my purchase?

If it is a download you will have access to your download link instantly. If you have chosen to buy a physical product please visit our delivery page here for guidelines on delivery times.

I have bought a download, but I want a DVD too, how do I get this?

If you have already purchased a download manual but would like the DVD version to accompany your instant download, then you can have the DVD version at a discounted rate. Simply click here and check out and the DVD version of the manual will be sent to you.

I haven’t received my download link, where is it?

There are a number of ways you get your download. Firstly upon checkout, on the order summary screen you are given an instant download link. Our system also automatically emails you a confirmation of your order instantly that includes a link to download your order. This may find itโ€™s way into your spam or junk mail folders depending on which email provider you use, so it is worth checking those folders for your email.

It is also quite common to accidentally input your email address incorrectly, in this instance you will of course not get your link via email as the email address supplied is wrong.

In your account dashboard you will also have access to your order history, and there will be your download available there too.

I think my DVD is faulty, what do I do?

It is rare for you to receive a faulty DVD, but if this happens we will happily replace it for you. To check that the DVD is indeed faulty you should first right click the DVD drive icon and select “explore” this will manually check the contents of the DVD. If there is no result then the DVD is indeed faulty. If it opens and reveals files then the DVD is not faulty and you may just need some help installing it. In either case please contact support here and we will help you.

I want to upgrade my purchase to a pre-installed USB stick

To upgrade to a USB stick,ย here is a link to get it at a discounted rate:

https://easymanuals.co.uk/product/usb-stick-workshop-manual/

I’ve downloaded my manual – now what?

So you have downloaded your manual, how do you get access to it? If it is a PDF manual then you can simply read the manual in any PDF reader.

If your manual is large it will be in “.RAR” format. This is an industry standard format to speed up downloading of large files, so what you will need to do is extract the files before installing the manual, here’s how:

Please note: If you are using an Apple Mac then please follow the guideย here.

You can download the Winrar application for PC’s fromย here.

Onceย the download startsย select โ€œSave Fileโ€

save-file

Aย – Click โ€œSave Fileโ€ to save WinRAR to your computer.

click-file

Open the folder that contains the โ€œWinRAR-release version.exeโ€ file and click on the file to run the install process. โ€จ After you click the WinRAR install file, it will begin the install process by bringing up the install window. Make sure to review the terms of the license before you click โ€œInstallโ€

install

Aย โ€“ Read the terms and conditions for Win Rar and then click โ€œInstallโ€

After you click Install, WinRAR will bring up a Setup window that allows you to choose what files templates you would like to associate with WinRAR. After you select your options, click โ€œOKโ€

setup

Aย โ€“ Select the file types you would like to associate with WinRAR

Bย โ€“ If you would like to have a shortcut for WinRAR added to the desktop and the start menu, check the boxes.

Cย โ€“ Click Okay once you have chosen the setup options for the WinRAR install.

It will quickly install the compression/UnRAR program and bring up a new window asking you for your next action. Either you โ€œRun WinRARโ€ or click โ€œDoneโ€ to run it at a later time.

setup2

 

Aย โ€“ Click โ€œDoneโ€ and now you are ready to use WinRAR.

Now find the file you downloaded and then right mouse click it and choose “extract here”. When your file has been fully extracted you can then follow the installation instructions inside the extracted folder.

If you still need help, please raise a support ticket here.

I’ve lost my password, what do I do?

No problem. Click here and we will get you activated again. If you still can’t get into your account then please contact our support team here.

My Downloaded Zip file will not extract properly, what do I do?

To make our downloads simpler and quicker we often combine pdf files into a single downloadable Zip file. Normally your standard native application on your PC or Mac will be able to extract the downloaded zip file without any issues. Sometimes though, usually due to file name limitations in Windows you need a slightly more advance app to extract your zip file.

We recommend using 7Zip. This is a free app that has been an industry standard for many years, and tends to handle all zip extractions with ease. Here is a link to download it:

7Zip Download

If you are still having issues you should raise a support ticket from our homepage or your account dashboard and we will do our best to help you.

When you completed checkout you were given an order summary and your download link was in that order summary. You will also have been sent an email instantly with your link included, please check your Spam and Junk folders as it may have found it’s way there. During checkout you also created an account, and your order summary will be there along with your download link.

If you need any further help just raise a support ticket hereย and we will help you.

Why am I not getting any emails?

This will probably be because the emails are going into your Spam or Junk mail folder, so in the first instance please check your Junk or Spam mail boxes.

You should also check that you entered your email correctly when you registered or checked out. You can still access your download or order details via your account here. If you need any additional help please contact our support team here.

Will the manual work on my Tablet or Smartphone?

Our workshop manuals typically come in two formats; PDF or Virtual Application. If the manual is a PDF manual then it will work on any device that can read a pdf file, so yes it will work on any smartphone or tablet including apple and android devices.

If it is a virtual application then it will not work on a smart phone or tablet, you will need a windows PC or a Mac to run it. To check which format the manual is in you should take a look at the compatibility guide listed on the description of the manual you are interested in.

You should also note, if the PDF manual is very large it will be downloadable in .zip format so you will need an application to extract this on your smart phone or tablet. There are lots of these and a simple search in the App Store our Play store will bring up many free options for you.

Installation Questions

Error message: “Unexpected end of archive” or download does not complete

Due to the large file sizes of some of the manuals, your download may end before it completes, this can be due to a slow internet connection, your location, or a server timing out before completion.

The quickest way to a solution is to raise a support ticket here and we will send you a direct link to the download on our backup servers which will complete without an issue.

How to download and install winrar

Most large downloadable files are made smaller by using Winrar. So unless your download is in PDF format you will need this application to extract your download prior to installing it.

Please note: If you are using an Apple Mac then please follow the guide here.

You can download the Winrar application for PC’s fromย here.

Onceย the download startsย select โ€œSave Fileโ€

save-file

A – Click โ€œSave Fileโ€ to save WinRAR to your computer.

click-file

Open the folder that contains the โ€œWinRAR-release version.exeโ€ file and click on the file to run the install process. โ€จ After you click the WinRAR install file, it will begin the install process by bringing up the install window. Make sure to review the terms of the license before you click โ€œInstallโ€

install

A โ€“ Read the terms and conditions for Win Rar and then click โ€œInstallโ€

After you click Install, WinRAR will bring up a Setup window that allows you to choose what files templates you would like to associate with WinRAR. After you select your options, click โ€œOKโ€

setup

A โ€“ Select the file types you would like to associate with WinRAR

B โ€“ If you would like to have a shortcut for WinRAR added to the desktop and the start menu, check the boxes.

C โ€“ Click Okay once you have chosen the setup options for the WinRAR install.

It will quickly install the compression/UnRAR program and bring up a new window asking you for your next action. Either you โ€œRun WinRARโ€ or click โ€œDoneโ€ to run it at a later time.

setup2

 

A โ€“ Click โ€œDoneโ€ and now you are ready to use WinRAR.

Installing your manual on an apple mac

If your manual is not in PDF format then you will need to install one our “Players” to run your manual. Don’t worry we have kept things very simple.

Drop over to our installation guide page here which runs you through the process and has links to any (free) apps you may need to get your manual up and running.

My PDF manual is a ZIP file and it will not extract

This may be due to limitations with your Windows operating system. Windows limits the maximum character length in a file to 250 and so sometimes this causes errors when using Winzip to extract a zip file.

Here is a link to downlaod 7Zip, it is free and this is a great extraction app which should be able to extract your download for you without issue as it automatically shortens the character length whilst extracting the file:

7Zip

Remote support and installation

If you are having problems installing your manual and would like us to assist you remotely we can do this for you,. Remote installation can take from a few minutes to a few hours depending on the manual you have downloaded, so you will need to contact support here and we will book you a remote support slot at a convenient time for you.

In order for us to connect to your PC or Mac you will need to start the easy manuals “quick support” application by clicking on the relevent icon below.

For windows users:

 

For mac users:

 

At the scheduled support time, please provide us with your 9 digit “partner id” and password as this is required forย us to connect to you and make sure the status is “ready to connect”.

VMware Fusion and VirtualBox for Mac installation guide

If your manual is not in PDF format then you will need to install either VMware Fusion or VirtualBox on your mac in order to run the workshop manual.

VMWare Fusion

You will need:

  • The Unarchiver โ€“ download it from here. Or direct from the Appstore here.
  • VMWare Fusion โ€“ download it from here. You will need a unique serial number for VMWare fusion, please raise a support ticket here and we will provide you with it.

Download: If you have purchased a download, once it has completed move the download to a convenient location as you will need to extract the download using The Unarchiver and then run the manual using VMWare Fusion.

DVD: If you have purchased discs, then create a folder on your desktop and copy the entire contents of each disc to the folder you have just created you will then need extract the rar files using UnrarX and run the manual using VMWare fusion.

To install The Unarchiver and VMWare Fusion you may need to temporarily adjust your security settings as they are not being downloaded from the Appstore. To do this go to System Preferences then Security & Privacy then click the padlock in the bottom left and allow apps to be installed that have not been downloaded from the Appstore.

Now download VMWare Fusion from here. (You can install the application on a 30 day trial and then to activate the product get your unique serial number from us by raising a support ticket here).

Do not update VMWare fusion once it has been installed. Close it and move on to the next step.

Now download and install The Unarchiver from here.

Now extract the workshop manual .rar file or part 1 .rar if it is in multiple parts and the whole manual will extract leaving you a folder ready to use.

Now open the workshop manual folder you extracted and inside open the โ€œVIRTUAL MACHINEโ€ or โ€œVMโ€ folder, and locate the โ€œ.vmxโ€ file (it has a red and blue icon)ย and double click it. This will run the virtual machine that will host your workshop manual. If the program asks you to upgrade please decline the upgrade and click the large play button to start the manual. Click through any error messages that may pop up, this wonโ€™t affect the workshop manual loading.

IMPORTANT: You will get a message asking you whether you โ€œmoved itโ€ or โ€œcopied itโ€, you must select โ€œI moved itโ€ and OK.

A virtual machine of Windows XP is now loading. Once loaded ย follow the Quick Start Guide on the desktop to run the manual.

If you are having any trouble you can raise a support ticket here and we will help you directly with your install.

VirtualBox

You will need:

  • The Unarchiver โ€“ download it from here. Or free from the Appstore here.
  • VirtualBox for Macs โ€“ download it from here.

Your workshop manual application has been pre-installed for you on a virtual copy of Windows XP or Windows 7 depending on the workshop manual. This makes it very easy to run on any windows operating systems including 64 Bit machines plus Apple Macs and saves you the bother of a complicated installation process.

To โ€œplayโ€ the manual you need to install VirtualBox. You can download it for the Mac from our servers here:

Mac Virtual Box Player

Alternatively you can download the latest version (and the Linux version) direct from Oracle here:

https://www.virtualbox.org/wiki/Downloads

Download: If you have purchased a download, once it has completed you need to extract the download using The Unarchiver if you are on a Mac (links to download them are above). Once installed to extract the .rar file (or files) double click it (or part 1 if there are multiple rar files) and choose to extract it to a convenient location.

DVD: If you have purchased discs, then create a folder on your desktop and copy the entire contents of each disc to the folder you have just created andย then extract the .rar files using The Unarchiverย if you are on a Mac (links to download them are above), to extract the .rar file (or files) double click it (or part 1 if there are multiple rar files) and choose to extract it to a convenient location.

Once you have installed your version of VirtualBox close it and then you need to open your workshop manual with it to get your manual running.

For .vbox Manuals:

All you need to do, once you have installed Virtualbox is to close it, then navigate to your workshop manual folder and open the file that ends .vbox and your manual will run. There will be a quick start guide on the desktop of your virtual machine manual to get you going.

For .OVA Manuals:

If you havenโ€™t already, open the VirtualBox player by double clicking the โ€œVirtualBoxโ€ icon on the desktop or in your Applications folder, once open click File > Import Appliance.

A dialog box will open, click the folder with a green triangle on it.

Navigate to where you downloaded the .OVA file (usually your downloads folder or desktop), and select it.

Double click the .OVA file and the Appliance to import box will appear, click โ€œNextโ€.

The Appliance settings box will appear. You must ensure โ€œReinitialize MAC addressโ€ is UNTICKED, and then click โ€œImportโ€.

The import process will now take this. This can take a while dependant on how large the manual is and the machine you are using.

Once the import has completed the โ€œvirtual machineโ€ (your workshop manual) will appear in the VirtualBox main window.

You are now ready to run your manual. To open it just double click the name on the left hand side. And your workshop manual will load.ย Once running you will find there is a โ€œQuick Start Guideโ€ notepad located on the desktop. This gives you full instructions on how to use your new manual.

We have a guide with illustrations here if you want an illustrated step by step installation guide.

If you have any issues please raise a support ticket by clicking here.

Can you email me my manual?

Unfortunately not, most email accounts have a very small limit on file sizes they accept attached to emails, so this is a very unreliable way of getting your manual. Having said that we do email you a link to download your manual after you have checked out.

Contact us

The quickest way to contact us is through our support centre. Please raise a support ticket here and we will get back to you shortly.

How do I pay for my manual?

We accept most forms of payment including Paypal or any debit or credit cards. Your payment options will be presented to you on checkout.

How do I return an item or cancel my purchase?

Please visit our returns page here for further information.

How soon will I get my purchase?

If it is a download you will have access to your download link instantly. If you have chosen to buy a physical product please visit our delivery page here for guidelines on delivery times.

I’ve lost my password, what do I do?

No problem. Click here and we will get you activated again. If you still can’t get into your account then please contact our support team here.

Why am I not getting any emails?

This will probably be because the emails are going into your Spam or Junk mail folder, so in the first instance please check your Junk or Spam mail boxes.

You should also check that you entered your email correctly when you registered or checked out. You can still access your download or order details via your account here. If you need any additional help please contact our support team here.

Smartphone & Tablet Questions

My download has disappeared on my smartphone or tablet

The issue is that the file you are downloading is a single file in .zip format, so your device doesnโ€™t recognise it. You will need to get an app to extract the zip file if you want to download it on your device. There are plenty of free ones available on the App Store or Play Store and a lot are included with download managers which are also helpful in locating where the actual downloaded file is located.

Will the manual work on my Tablet or Smartphone?

Our workshop manuals typically come in two formats; PDF or Virtual Application. If the manual is a PDF manual then it will work on any device that can read a pdf file, so yes it will work on any smartphone or tablet including apple and android devices.

If it is a virtual application then it will not work on a smart phone or tablet, you will need a windows PC or a Mac to run it. To check which format the manual is in you should take a look at the compatibility guide listed on the description of the manual you are interested in.

You should also note, if the PDF manual is very large it will be downloadable in .zip format so you will need an application to extract this on your smart phone or tablet. There are lots of these and a simple search in the App Store our Play store will bring up many free options for you.

VMWare Fusion Questions

General pop-up box VMware errors

When you are running your virtual machine for the first time there will probably be a couple of pop-up boxes telling you it cannot find a disc drive or hard drive connected, or the graphics rendering might not be fast enough. Don’t worry about any of these, simply choose the option which forces the program to continue, and it will all start successfully.

VMware Fusion and VirtualBox for Mac installation guide

If your manual is not in PDF format then you will need to install either VMware Fusion or VirtualBox on your mac in order to run the workshop manual.

VMWare Fusion

You will need:

  • The Unarchiver โ€“ download it from here. Or direct from the Appstore here.
  • VMWare Fusion โ€“ download it from here. You will need a unique serial number for VMWare fusion, please raise a support ticket here and we will provide you with it.

Download: If you have purchased a download, once it has completed move the download to a convenient location as you will need to extract the download using The Unarchiver and then run the manual using VMWare Fusion.

DVD: If you have purchased discs, then create a folder on your desktop and copy the entire contents of each disc to the folder you have just created you will then need extract the rar files using UnrarX and run the manual using VMWare fusion.

To install The Unarchiver and VMWare Fusion you may need to temporarily adjust your security settings as they are not being downloaded from the Appstore. To do this go to System Preferences then Security & Privacy then click the padlock in the bottom left and allow apps to be installed that have not been downloaded from the Appstore.

Now download VMWare Fusion from here. (You can install the application on a 30 day trial and then to activate the product get your unique serial number from us by raising a support ticket here).

Do not update VMWare fusion once it has been installed. Close it and move on to the next step.

Now download and install The Unarchiver from here.

Now extract the workshop manual .rar file or part 1 .rar if it is in multiple parts and the whole manual will extract leaving you a folder ready to use.

Now open the workshop manual folder you extracted and inside open the โ€œVIRTUAL MACHINEโ€ or โ€œVMโ€ folder, and locate the โ€œ.vmxโ€ file (it has a red and blue icon)ย and double click it. This will run the virtual machine that will host your workshop manual. If the program asks you to upgrade please decline the upgrade and click the large play button to start the manual. Click through any error messages that may pop up, this wonโ€™t affect the workshop manual loading.

IMPORTANT: You will get a message asking you whether you โ€œmoved itโ€ or โ€œcopied itโ€, you must select โ€œI moved itโ€ and OK.

A virtual machine of Windows XP is now loading. Once loaded ย follow the Quick Start Guide on the desktop to run the manual.

If you are having any trouble you can raise a support ticket here and we will help you directly with your install.

VirtualBox

You will need:

  • The Unarchiver โ€“ download it from here. Or free from the Appstore here.
  • VirtualBox for Macs โ€“ download it from here.

Your workshop manual application has been pre-installed for you on a virtual copy of Windows XP or Windows 7 depending on the workshop manual. This makes it very easy to run on any windows operating systems including 64 Bit machines plus Apple Macs and saves you the bother of a complicated installation process.

To โ€œplayโ€ the manual you need to install VirtualBox. You can download it for the Mac from our servers here:

Mac Virtual Box Player

Alternatively you can download the latest version (and the Linux version) direct from Oracle here:

https://www.virtualbox.org/wiki/Downloads

Download: If you have purchased a download, once it has completed you need to extract the download using The Unarchiver if you are on a Mac (links to download them are above). Once installed to extract the .rar file (or files) double click it (or part 1 if there are multiple rar files) and choose to extract it to a convenient location.

DVD: If you have purchased discs, then create a folder on your desktop and copy the entire contents of each disc to the folder you have just created andย then extract the .rar files using The Unarchiverย if you are on a Mac (links to download them are above), to extract the .rar file (or files) double click it (or part 1 if there are multiple rar files) and choose to extract it to a convenient location.

Once you have installed your version of VirtualBox close it and then you need to open your workshop manual with it to get your manual running.

For .vbox Manuals:

All you need to do, once you have installed Virtualbox is to close it, then navigate to your workshop manual folder and open the file that ends .vbox and your manual will run. There will be a quick start guide on the desktop of your virtual machine manual to get you going.

For .OVA Manuals:

If you havenโ€™t already, open the VirtualBox player by double clicking the โ€œVirtualBoxโ€ icon on the desktop or in your Applications folder, once open click File > Import Appliance.

A dialog box will open, click the folder with a green triangle on it.

Navigate to where you downloaded the .OVA file (usually your downloads folder or desktop), and select it.

Double click the .OVA file and the Appliance to import box will appear, click โ€œNextโ€.

The Appliance settings box will appear. You must ensure โ€œReinitialize MAC addressโ€ is UNTICKED, and then click โ€œImportโ€.

The import process will now take this. This can take a while dependant on how large the manual is and the machine you are using.

Once the import has completed the โ€œvirtual machineโ€ (your workshop manual) will appear in the VirtualBox main window.

You are now ready to run your manual. To open it just double click the name on the left hand side. And your workshop manual will load.ย Once running you will find there is a โ€œQuick Start Guideโ€ notepad located on the desktop. This gives you full instructions on how to use your new manual.

We have a guide with illustrations here if you want an illustrated step by step installation guide.

If you have any issues please raise a support ticket by clicking here.

VMWare Fusion error: could not open /dev/vmmon; no such file or directory

This error is because VMWare Fusion has not been given permission to run in your personal settings on your Mac.

Open VMWare Fusion and start your manual. You will get the error of loading the vmmon kernel module.

Close VMWare Fusion.

Go To โ€˜System Preferencesโ€™ >> โ€˜Security & Privacyโ€™ >> Check if you are allowed to run apps from identified developers and there is no mentioning of a block application.

VMWare Fusion will probably be blocked, and after allowing it, the problem with the kernel module should be resolved.

VMWare Player Questions

General pop-up box VMware errors

When you are running your virtual machine for the first time there will probably be a couple of pop-up boxes telling you it cannot find a disc drive or hard drive connected, or the graphics rendering might not be fast enough. Don’t worry about any of these, simply choose the option which forces the program to continue, and it will all start successfully.

VMWare Player CPU error message

If you get this message it is most probably because you have an underpowered PC which is struggling to run the virtual PC environment. To fix this you will need to uninstall the version included with your manual and install an older version of the VMware player that is more suitable for your PC.

Step 1 – Go to your control panel and under the add or remove programs section you need to select VMware player and uninstall it. Then restart your PC.

Step 2 – Download and install an alternative VMware player from here, all versions are free for personal use.

Step 3 – Once the new player has been installed you will need to edit the configuration file of the manual you have downloaded in order for it to be compatible with the older version of the VMware player software, don’t worry it’s very easy.

Locate the “Virtual Machine” folder where all of your manual files are located. You now need to find the “VMware Virtual Machine Configuration” file (this has a an icon next to it that looks like 3 blue windows overlayed over each other). Right click it and choose to open it with notepad (don’t set this as the default program though).

Locate the following text:

virtualHW.version = “9”

Now change it to:

virtualHW.version = “7”

Save it and close it making sure you kept the file in the same format (.vmdk).

Step 4 – You can now double click the configuration file and it will open your new version of the VMware player which should now run correctly.

VMware Player for PC installation guide

VMware player is a software application that creates a virtual PC on your operating system. There are many advantages to using this kind of software including making the installation of a workshop manual very easy and providing a layer of security by creating a ring-fenced PC environment for your workshop manual installation.

This short guide will explain how to install VMware player on your PC. Full installation instructions are also included with your download or DVD.

If you need to, you can download VMware player from here.

If you have downloaded your manual, extract the downloaded file using winrar (you can download it here).

If you have purchased the DVD option you will need to create a folder on your desktop and copy the entire contents of each of the DVD’s into that folder. Then right click each part and choose Winrar to extract them.

Once extracted you will have all the files ready to go. Now, double click the vmwareplayer.exe file. Once the installation box appears click Next. Then select your destination folder and click Next. Uncheck โ€œCheck for product updates on startupโ€ and click Next. Uncheck โ€œHelp improve VMware Playerโ€ and click Next, and then click Next again. Now click Continue. Once installed, click โ€œRestart Nowโ€.

Once restarted, start the application via the Desktop or Start Menu and select โ€œYes, I accept the terms in the license agreementโ€ and click OK.

Now that you have installed VMware Player, you need to point it at the image file.

Open VMware player by double clicking the โ€œVMware Playerโ€ icon on the desktop or Start Menu. Allow VMware Player to load and the menu screen will load. Click the โ€œOpen a Virtual Machineโ€ and navigate to the VM folder and in that folder will be a file with the name โ€œVIRTUAL MACHINEโ€. In the left pane will be the name of the manual you are about to open. In the right pane, click the โ€œPlay virtual machineโ€ link.

If you get a message asking you whether you โ€œmoved itโ€ or โ€œcopied itโ€, simply select โ€œmoved itโ€ and OK. A virtual machine of โ€œWindows XPโ€ is now loading. Once loaded, it will automatically login. Follow the Quick Start Guide on the desktop to run the manual.

VMware player Insufficient Permissions error

If you get this error you are trying to run the VMware player directly on the DVD. You can’t do this as the VMware player needs to write information to the files. Please ensure you have copied the contents of the DVD to a folder on your desktop before running the player.

VMWare Player is showing a blank screen with no connection

This is a common error due to a small installation mistake. When you first ran the VMWare player and opened your manual, a dialog box popped up asking if you have โ€œMoved it or Copied itโ€, you have selected โ€œI copied itโ€ (which it prompts you to accept if you donโ€™t know the answer). This causes the error you now have.

The quickest fix is to delete the manual, and start again. To do this, go to the folder where you extracted your .rar files (were you opened your manual from in the VMWare player) and delete all the files.

Now, re-extract your manual to a new folder, then open it from the VMWare player again, and this time it will ask you the moved it question again and be sure to select โ€œI moved itโ€. This will fix the error and your manual will be working fine.

Vmware Player is telling me my virtualisation is not turned on

This error is caused because because you donโ€™t have virtualization turned on in your Bios.

Rather than try and explain how to fix this here, there is a great, easy to understand guide here:

How to turn virtualisation on

This guides you through how to do it. Once this is done your manual will load up without issue.

Windows Questions

Will the manual work on my windows 10 or 8 PC?

Yes.ย Most of the workshop manuals are in PDF format. Any manuals which are not, ย run in a virtual PC environment which is compatible with all windows operating systems including Windows 7, 8 and 10 including 32 and 64 Bit machines.